Happenings
Division 34’s Second Quarter Honorees Keep Teams and Systems Moving Foward
Coach of the Quarter
Miriam Oravec
Miriam Oravec helps teammates build their skills and confidence through one-on-one coaching and job-shadowing opportunities. As a Senior Developer, she brings structure to complex projects through clear documentation and organized Agile practices. Miriam also connects teams, encourages honest feedback and helps remove obstacles that could disrupt their work. Her steady guidance helps employees with different working styles collaborate effectively and remain focused during major implementations and challenging deadlines.
Team of the Quarter
Third Party Administrator (TPA) Team
Team members: Scott Alyea, Kousilnath Banala, Cheryl Brock, Brandon Brooks, Nandini Chennappan, Jacquelyn Cunningham, Smitha Daram, Janet Fant, Ramakrishna Jawaji, Lytarsha Jiles, Santosh Kadukuntla, Charles Kelley, Tameekah Lucas, Mohammad Morshed, Dilip Nepali, Jamie Potteiger, Prabhakar Kumar Sharma, Markesse Spencer and Chitra Walimbe
Working under tight deadlines, the TPA Team delivered important updates to the Centers for Medicare & Medicaid Services’ (CMS) Manufacturer Payment Portal. The development, quality assurance and operations team members coordinated planning, testing and release support to introduce the changes smoothly. The updates strengthened user access controls and improved administrative tools, while revised scripts and communication materials helped customer service representatives respond consistently. Through careful coordination, the team maintained quality and reliable service throughout the project.
Process Improvement of the Quarter
Front End Systems (FES)
Team members: Chris Adams, Eric Crownhart, Linda Harp, Charles Kelley, Patrick Nee, Miriam Oravec, Todd Polly, Ernest Roberts, David Tilley and Douglas Wells
The FES team improved encounter data processing after identifying a long-running system job that was delaying early-morning cycle. The team refined scheduling, streamlined the process for clearing older data and added another cycle to distribute the workload more evenly. These changes reduced processing time, stabilized system performance and helped ensure files were delivered to the Encounter Data Processing System on schedule. The improvement also used computing resources more efficiently and received positive feedback from CMS.
