Happenings
Manager of the Quarter: Joe Roof recognized for leadership in Customer Experience initiative
Joe Roof, director of program improvement, is a driving force behind the success of our Customer Experience initiative. In recognition of his efforts, Roof has been named manager of the quarter.
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Palmetto GBA awarded 5-year CSFES contract
Since 1998, Palmetto GBA has served as the national Customer Service Support Center (CSSC), which was recompeted as the Customer Support Front End System (CSFES) in 2019. Palmetto GBA once again was awarded a five-year contract. Included in this contract is a technical support help desk that provides an excellent customer experience to all Medicare Advantage, Prescription Drug and Medicare-Medicaid plans.
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Palmetto GBA awarded PDAC contract
On August 28, 2018 the Centers for Medicare and Medicaid Services awarded the Pricing, Data Analysis and Coding (PDAC) contract to Palmetto GBA. The PDAC contractor is responsible for providing suppliers and manufacturers with assistance in determining which Healthcare Common procedure Coding System (HCPCS) code should be used to describe Durable Medical Equipment Prosthetics, Orthotics, and Supplies (DMEPOS) items for the purpose of billing Medicare.
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Palmetto GBA achieves CMMI Maturity Level 4 appraisal
Palmetto GBA has achieved a Capability Maturity Model Integration (CMMI) Maturity Level 4 rating. CMMI is a globally recognized set of best practices that enable organizations to improve performance, key capabilities, and critical business processes.
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