Leadership

Joe Johnson

President and Chief Operating Officer

Bio

Mr. Johnson has 31 years of experience primarily in the information technology field with a focus on health care and government programs. Mr. Johnson is a 26 year veteran of BlueCross BlueShield of South Carolina and Palmetto GBA and has worked in support of the company's government contracts throughout this entire period. Mr. Johnson has held a variety of leadership positions in the company in which he successfully managed performance and growth within Palmetto GBA. Mr. Johnson has served as the President of Palmetto GBA for the past six years. A Columbia, South Carolina native, Mr. Johnson graduated from Midlands Technical College and the University of South Carolina. He is active in the local community, coaching youth sports for a number of years, as well as serving on several school improvement councils and the Richland School District Two Gifted and Talented Foundation board. He currently serves on the board of directors for the Boys and Girls Club of the Midlands and is the Chairman of the Midlands Technical College Foundation board of trustees.

Mike Barlow

Vice President of Jurisdiction J A/B MAC Operations

Bio

Mr. Barlow has over 38 years of health service industry management experience with progressive leadership responsibilities within the health care provider industry, with 19 of those years in Medicare contractor operations. Mr. Barlow works closely with Palmetto GBA’s clinical and leadership staff to integrate operational, technical, and clinical elements and to establish effective controls, coverage and policy elements. Mr. Barlow is the Program Manager responsible for the oversight and administration of Palmetto GBA's Jurisdiction J A/B Medicare Administrative Contractor (JJ A/B MAC) contract in the states of Alabama, Georgia and Tennessee. Mr. Barlow graduated with a Bachelor of Science from the University of Southern Mississippi.

Nella Bishop

Chief Information Officer and Vice President of Systems & Support

Bio

Ms. Bishop has over 23 years of experience in Information Technology and Systems. As the CIO and Vice President of Systems and Support, Ms. Bishop provides strategic guidance in the design and development of new technical initiatives to support Palmetto GBA’s strategic business programs. In this role, Ms. Bishop has oversight responsibility for Palmetto GBA’s Systems and Support Division providing technical services for all  Palmetto GBA contracts as well as directly to the Federal Government and other external business entities. The Palmetto GBA Systems Division consists of over 400 technicians, software engineers and architects, analysts and technical support personnel. Ms. Bishop is a graduate of Columbia College with a Bachelor degree in Mathematics and the Georgia Institute of Technology with a Master of Science in Computer Science. Before joining Palmetto GBA, Ms. Bishop held a number of leadership positions in the technology industry, specifically the telecommunications and high-tech sectors.

Neal Burkhead

Vice President of Shared Services

Bio

Mr. Burkhead has over 22 years of leadership experience in the health care industry. In his capacity as Vice President of Shared Services, Mr. Burkhead is responsible for the Jurisdiction J and Jurisdiction M A/B MAC appeals, claims and pricing functions. Mr. Burkhead also oversees the Railroad Board (RRB) Specialty Medicare Contractor (SMAC) contract and the Continuing Education/Medicare Learning Network (CE/MLN) contract. He leads operations that include staff in South Carolina, Ohio, and Georgia.

Mr. Burkhead is a graduate of the University of North Carolina at Chapel Hill with a degree in Political Science. Before joining Palmetto GBA, Mr. Burkhead worked in health care IT for medical universities and their affiliated physician practices. Mr. Burkhead is active in the local community, currently serving as as a Board member for the Youth Corps, a Midland’s based non-profit whose mission is to support the development of leadership skills for Midland’s youth.

Elaine Garrick

Vice President of Support Operations

Bio

Ms. Garrick has over 19 years of leadership and managerial experience within the health care industry, and 23 years of Medicare administrative experience. She oversees the Medicare Competitive Bidding Implementation contract, National Supplier Clearinghouse (NSC) Specialty Medicare Contractor (SMAC) contract, Program Improvement, Facilities, Camden Document Control, and the VA/Tricare Call Center. She received a bachelor of arts degree in journalism from the University of South Carolina and is a member of the National Project Management Institute, Inc., a 1998 graduate of Leadership Columbia and a 2009 graduate of Leadership South Carolina. She has also served on the board of directors for many nonprofit organizations over the years.

Robin Free

Assistant Vice President

Bio

Ms. Free is a Registered Nurse with over 18 years of experience in the health care field, 12 of those years in Medicare operations. Ms. Free is responsible for the Jurisdiction M A/B Medicare Administrative Contract (JM A/B MAC) operations for CMS directed prior authorization activities. She also supports clinical innovation activities, business development, and CMMI care management pilot activities.   

Prior to joining Palmetto GBA in 2003, Ms. Free's clinical experience was focused in Home Health Case Management and inpatient orthopedic, neurological and cardiac care. Ms. Free received a Bachelor's of Science in Nursing from Capital University in Columbus, Ohio and is a 2014 recipient of a Certificate in Leadership from the Institute for Leadership & Professional Excellence at Columbia College.

Ken Lewis

Vice President and Chief Financial Officer

Bio

Mr. Lewis has over 20 years of supervisory experience in Accounting and Financial Management. As Chief Financial Officer for Palmetto GBA, Mr. Lewis has overall responsibility for the Finance and Accounting division. This division supports all of the company’s administrative accounting functions, the business proposal functions, as well as the finance operational functions of Palmetto GBA’s large Medicare administrative services contract. In addition, this division provides financial operations support to the BlueCross BlueShield of South Carolina’s Medicaid division.

Prior to joining Palmetto GBA in 2011, Mr. Lewis was the controller of several companies. Most recently, Mr. Lewis served as the financial manager for Palmetto GBA’s Medicare Competitive Bidding Implementation contract. Mr. Lewis is an active licensed Certified Public Accountant in both the states of Arizona and South Carolina. Mr. Lewis is a graduate of Arizona State University with degrees in accounting and business administration. Additionally, Mr. Lewis holds a Post-Baccalaureate Certificate in Accountancy from Arizona State University West.

Tim Masheck

Vice President, Information Technology Services

Bio

Mr. Masheck has over 24 years of leadership experience and has led operational as well as Information Technology business segments. For the last 15 years, Mr. Masheck has been focused on Information Technology, Strategy and Financial services specializing in supporting the federal health care market. Prior to joining Palmetto GBA, Mr. Masheck was the Vice President of Health Information Technology and was responsible for federal government programs. As Vice President, Information Technology (IT) Services, Mr. Masheck will lead a business unit pursuing information technology and data analytics business opportunities. 

Mr. Masheck is a graduate of Butler University with a Bachelor of Science in Finance. Additionally, he received his Masters of Business Administration with concentrations in Management, Human Resources and Entrepreneurship from Indiana Institute of Technology.

Lee McElveen

Vice President of Compliance and Privacy

Bio

Ms. McElveen has over 20 of experience with government contracts, 15 of which have been focused on compliance and privacy programs. As Palmetto GBA’s Vice President of Compliance and Privacy, Ms. McElveen oversees and manages the Palmetto GBA Compliance group that actively encourages and enforces adherence to the corporate code of conduct and to all ethical, legal, regulatory, and contractual requirements and obligations. Ms. McElveen provides information and guidance to Palmetto GBA senior management and the Board of Directors Compliance Committee.

Ms. McElveen graduated from the University of South Carolina with a Bachelor of Science degree in Criminal Justice. Prior to joining Palmetto GBA, Ms. McElveen held paralegal and Compliance Officer positions at BlueCross BlueShield of South Carolina and several of its government programs subsidiaries. Ms. McElveen is a 2005 graduate of Leadership Columbia and a 2016 graduate of The Institute for Leadership & Professional Excellence at Columbia College.

Margaret Price

Vice President, Chief Technology Officer

Bio

Ms. Price has over 30 years’ experience providing Information Technology Services for health care, manufacturing, and education industries.  In her role as the Vice President and Chief Technology Officer for Palmetto GBA, she leads the technical architecture and solutions development in support of growing and diversifying Information Technology and Data Analytics services.

Prior to joining Palmetto GBA, Ms. Price was the Assistant Vice President of Blue Cross Blue Shield of South Carolina’s Infrastructure area where she lead the strategic planning, acquisition, delivery, and operations of the Network, Telephony, and Database Administration environment. Additionally, she was also responsible for the security and compliance operations teams that support government contracts and maintained the required compliance with many of the security requirements.

Margaret has a Bachelor of Science in Business Administration from Central Michigan University and a number of technical certifications resulting from her extensive professional training.

Ed Sanchez

Vice President of Jurisdiction M A/B MAC Operations

Bio

Mr. Sanchez serves as Vice President of Operations and is the Program Manager responsible for the oversight and administration of Palmetto GBA’s Jurisdiction M A/B Medicare Administrative Contract (JM A/B MAC) in the states of North and South Carolina, Virginia and West Virginia as well as the Regional Home Health and Hospice contracts for a 16-state jurisdiction. These responsibilities encompass a broad range of functions including claims processing, customer service, appeals, medical policy, provider enrollment, provider outreach and education, provider audit and reimbursement and medical review. Mr. Sanchez has over 32 years of professional experience and over 16 years leading Medicare Integrity Program functions in Medicare Part A/B and Durable Medical Equipment environments.

A licensed Attorney, Mr. Sanchez holds a Bachelor of Arts degree in Economics from Haverford College, a Juris Doctor from Temple University, and a Master’s in Business Administration from Drexel University. Mr. Sanchez also earned a Master’s certification in Federal Government Contracting from George Washington University.