Happenings
Division 10 Honors 2024 Q4 Award Winners
Associate of the Month — October
Tammie Boyte
Division 10 has named Tammie Boyte, an analyst in National Provider Enrollment West (NPE West), the 2024 Associate of the Month for October. Tammie achieved an impressive overall quality score of 98.33 percent for the month. She accomplished this while tackling tasks outside her usual responsibilities and completing work initiated by other associates. With 37 years of experience at Palmetto GBA, Tammie's adaptability and efficiency have been invaluable in addressing large departmental workloads.
Associate of the Month — November
Brianna Cornelius
Brianna Cornelius, training specialist II, has been recognized as the November Associate of the Month for her exceptional dedication and performance. From September through November, she managed nine training classes across three functional areas. She also took on additional responsibilities due to a colleague's promotion, while maintaining a professional and positive demeanor.
Brianna's post-training evaluation scores were outstanding, surpassing the department's monthly metric. In the evaluations, she was praised for her approachability, enthusiasm, and teamwork, often taking initiative and seeking guidance to ensure high-quality training. Brianna also streamlined training processes, developed effective training materials, and maintained strong communication with both management and trainees.
Associate of the Month — December
Hattie Sims
The 2024 December Associate of the Month is Hattie Sims for her efficiency and positive attitude. A senior administrative associate for the Competitive Bidding Implementation Contractor Department and Division 10, she also helps other divisions and senior management when needed. Hattie is very knowledgeable and offers great advice to new administrative associates. She attends all meetings to stay updated on policies and procedures, especially for travel and conference room support. Hattie also played a key role in upgrading the audio and visual systems in company conference rooms, improving the hybrid meeting experience for the organization.
Process Improvement of the Quarter
Reinstating Quality Assurance Process for CMS Referred Revocations
Team members: Shannon Collins, William Cox, Gloria Lowe, John McElroy, Elsie Otero, Dalia Riester
In 2023, the National Provider Enrollment West (NPE West) team discovered that they didn’t meet a 100 percent accuracy score due to one error. To reduce the chance of a future error, the team reviewed the instructions for handling specific processes and developed a new process to check accuracy. In 2024, the team implemented the plan in three phases. NPE West hired a new manager to oversee the changes, reintroduced the quality assurance process and continued peer reviews while completing the implementation. By September, NPE West achieved a 100 percent score for accuracy in 2024.
