Happenings
Division 54 Celebrates Employees Driving Progress Across the Division
Coach of the Quarter
Julia Knapper
Julia Knapper, Accounting Supervisor, has been recognized as Coach of the Quarter for the way she leads her team and supports their continued growth. For nearly 18 years, Julia has used regular team meetings to set expectations, answer questions and make space for employees to share concerns. During busy seasons or unexpected challenges, she helps the team refocus on the work ahead and find a path forward.
Julia also encourages employees to pursue advancement opportunities and supports them as they prepare for the next step in their careers. Her knowledge of Special Recoveries has made her a trusted resource, leading to opportunities to present information to providers and help resolve complex questions. In her liaison role, Julia helps coordinate work tied to multiple specialty contracts and keeps the team aligned with the needs of each group. Team members say Julia takes time to understand their concerns, supports their growth and encourages them to reach the next level. Her leadership has helped the team remain steady while managing the demands of multiple specialty contracts.
Team of the Quarter
MSP Hospital Audit Team
Team Members: Freyda Sherard, Dekita Thompson, Linda Williams and Kisha Wilson
The Medicare Secondary Payer (MSP) Hospital Audit Team has been recognized as Team of the Quarter for their strong performance in supporting hospital audit work across Jurisdictions J and M.
The team manages the audits from planning to completion, helping ensure providers meet all requirements. Their work has consistently met Centers for Medicare & Medicaid Services standards, with audits passing Quality Assurance Surveillance Plan reviews without error.
The team serves as subject matter experts for MSP questions across the organization and supports provider education when needed. Their work helps strengthen compliance, improve audit consistency and protect the Medicare Trust fund.
Process Improvement of the Quarter
CSV Creator Spreadsheet with Magnit Integration
Team members: Denise Dearing, Marzyeh Ghorbanali, Juanita Glover and John Thaler
The CSV Creator Spreadsheet with Magnit Integration has been recognized as Process Improvement of the Quarter for improving vendor invoice process. Previously, vendor invoice information had to be entered into multiple spreadsheets and systems before it could be uploaded into Costpoint for accounts payable processing. After a system upgrade changed the required upload fields, the existing process no longer worked, and invoices had to be entered manually.
To resolve this issue, the team created an updated spreadsheet that can generate the needed upload file and adjust when Costpoint requirements change. The new process eliminates manual entry for Magnit invoices, saving an estimated 42 hours each year and improving efficiency by 98 percent. This improvement reduced manual work, strengthened invoice processing and created a more adaptable process for future system changes.
