Happenings
Division 4M Recognizes Outstanding Employees
Coach of the Quarter
Sarah Medeiros
Division 4M’s Coach of the Quarter is Sarah Medeiros, an Outpatient Prior Authorization Department medical review supervisor. Her department's work volume has increased significantly since June 2023 and she has encouraged, trained and worked side-by-side with her team to complete reviews. In anticipation of launching a new service, Sarah trained her team on the information and procedures required for success. She continues to serve as a subject matter expert while providing ongoing training, support and encouragement to everyone. Readily available to answer questions, Sarah’s knowledge of procedures and programs enables her to respond quickly and confidently. Her expertise and leadership help ensure her team’s success.
Associate of the Month—July
Peggy Persick
Peggy Persick is Division 4M’s Associate of the Month for July. A medical reviewer II in the Home Health Review Choice Demonstration Department, Peggy was selected for being an outstanding team member with exceptional skills at simplifying and explaining complex information. Peggy takes the time to find educational information to help others who are struggling. She goes above and beyond for her colleagues by creating step-by-step, easy-to-understand instructions that are clear and concise. Peggy is a truly valued member of her team.
Associate of the Month—August
Leanne Harter
Division 4M named Leanne Harter the August Associate of the Month because of her commitment to excellence and willingness to go above and beyond what is expected of her. Leanne, a medical reviewer II in the Home Health Review Choice Demonstration Department, is often the first to volunteer for assignments and is usually the last to log off after a long day of work. Generous with her time, Leanne serves as a preceptor to new employees and helps teammates who have questions. Her team values her expertise and appreciates the extra effort she makes to advance her knowledge and skills every day.
Associate of the Month—September
Dorinda Porter
Dorinda Porter, a medical reviewer II in the Home Health Review Choice Demonstration Department was named Division 4M’s Associate of the Month for September. Dorinda was selected because she is consistently the first person to respond to a team member’s question on their group’s Microsoft Teams chat. She is also quick to review documents and provide resources to support her opinions. She is a great coworker who brings review mastery, team engagement, thoughtfulness and laughter to her team every day.
Team of the Quarter
Review Choice Demonstration Recognition Committee
The Division 4M Team of the Quarter is the Home Health Review Choice Demonstration (RCD) Recognition Committee, which was created to build team cohesiveness and make learning fun. The committee of 33 reviewers and five supervisors decided to create a fun and interactive learning activity for nearly 400 reviewers called the RCD Jeopardy Battle of the Reviewers. The committee divided into three subcommittees with defined roles and responsibilities to develop the game. The supervisors served as subcommittee leaders, who kept their teams motivated, on task and aware of time constraints. In the end, this committee functioned as a highly effective team, but also motivated an entire department to form more cohesive teams.
Team members: Ashley Branham, Jennifer Burkett, Tracy Davis, Akachukwu Ebere, Crystall Eudy, Heather Fugate, Rachel Gibson, Connie Greene, Cynthia Hood, Emily Horton, Heather Jacobs, Andrea Marshall, Heather McKinney, Gina Metts, Haley Mott, Bonnie Poore, Alana Shirley, Aubrey Taylor, April Tisdale, Amy Wilson
Process Improvement of the Quarter
Preceptor Welcome and Recognition Program
The Home Health Review Choice Demonstration and Quality Assurance and Training Department needed a way to recognize the vital services provided by medical reviewers who voluntarily serve as preceptors to new and returning medical reviewers. After new employees complete their classroom training, the volunteer preceptors provide them with one-on-one training while completing their regular duties. The Quality Assurance and Training team created the Preceptor Welcome and Recognition Program to fill the need. The successful program acknowledges the value of preceptors, improves morale and encourages others to participate. Because of its success, the Preceptor Welcome and Recognition Program is being honored as the Process Improvement of the Quarter by Division 4M.
Team members: Stephanie Cannady, Angela Gibson, Tiffani Heyl, Lacey Hopkins, Morgan Johnson, Kellie Kirby, Kathi Lacy, Joni Mahon, Kerri Martin, Susan McAnnally, Rose Noce, Rachel Payne, Deborah Ratliff, Diane Rodgers, Daleisha Rowell, Rachel Rueff, Katie Rummel, Laura Strutko, Emily Tidwell, Carly Zelinsky
