Coach of the Quarter

Hillary Whittington

Hillary Whittington is being recognized as Shared Service’s third quarter Coach of the Quarter. A senior medical reviewer in Medicare Jurisdiction J Part A Appeals, Hillary is regarded as an excellent leader and an invaluable team member. She is always available to answer system navigation questions, assist with complex reviews and to offer guidance on Medicare regulations. Hillary sends a weekly email with updates, reminders, and motivations that staff find helpful and encouraging. She is an outstanding researcher and is tenacious when seeking difficult-to-find answers. Hillary also shares special review instructions, claim clarifications, system navigation information, quick tips and reminders via email to ensure staff meet or exceed goals and standards.

Hillary is an excellent advisor and reliable teammate whose contributions play a significant role in advancing the quality, accuracy, and production of her team.

Associate of the Quarter—July

Traci Beauchamp

Traci Beauchamp is the newest member of the Medicare Jurisdiction J Part A Appeals team. Named the July Associate of the Month by Shared Services, she regularly receives praise from management and team leads for her hard work and excellent quality. As an appeals analyst, Traci uses her clinical experience and her critical thinking and research skills to consistently meet or exceed production standards. She also consistently exceeds the 95 percent quality standards with scores averaging 99 percent over the last 7 months. Traci has closed 100 percent of her cases within the internal 57-day metric. She independently researches difficult topics and cases and seeks clarification from others when needed. As a bonus, Traci always has a positive attitude and a kind word to share.

Associate of the Quarter—August

Elesa Fox

Shared Services named Elesa Fox the August Associate of the Month because she consistently surpasses the standard for teamwork and collaboration. A lead claims processor in the Medicare Part B Claims Processing department, she has willingly come into work during her off hours to help resolve urgent issues on several occassions. She regularly offers her expertise to quickly solve problems, actively engages with colleagues, eagerly lends a helping hand, and fosters a positive work environment. Her dedication is unwavering, particularly during challenging periods, and has helped reviewers efficiently and accurately complete prior authorization requests.

Associate of the Quarter—September

Kathleen Barbato

Kathleen Barbato has been honored as the September Associate of the Quarter for her outstanding work as an appeals analyst in the Shared Services Division. She offers exceptional service to providers and is an efficient and effective researcher. In addition to her normal duties with the Jurisdiction J team, Kathleen was recently tasked with helping the Medicare Jurisdiction M A/B team decrease their workload—an assignment she accepted willingly. She also took on other additional responsibilities to help with warm transfers and Inquiry Tracking System tickets. Kathleen is a great team player—always willing to assist her team members and other departments.