Each quarter, divisions within Palmetto GBA recognize employees for exceptional performance. Please help us congratulate our first quarter honorees.

Division 28 process improvement creates a streamlined database to better serve customers

During the first quarter, a team of Division 28 employees recognized that Review Choice Demonstration (RCD) providers in Illinois would benefit from a more comprehensive database. The solution they developed earned them their division’s Process Improvement of the Quarter.

By adding fields to the standard criteria tables, the team was able to increase the accuracy of provider RCD cycle information and streamline the way data is organized.

With the new information collected, code was written to read the current and previous cycle choices on the table. This allows streamlined updates to the providers cycle choice.

Team Members

Lynne Culler, Jason Rhodes, Rick Altobello, Ying Yang, Yinghong Cheng, Christine Moye

Division 28 Data Strategy Team goes the extra mile during COVID-19 pandemic

The Division 28 Data Strategy Team hit the ground running at the beginning of the first quarter by compiling documentation required for multiple audits, surpassing the expectations of auditors.

“The Data Strategy team continues to go above and beyond. Everyone steps up to the plate to get the job done without hesitation,” said Data Analysis Manager Daliyl Skinner, who nominated the team. “This past quarter our team has continued to meet and exceed expectations while undergoing multiple audits, responding to the Covid-19 disaster, and having several individuals transition into new roles within the team.”

This team also was required to make dramatic and swift shifts to the Medical Review program in response to the COVID-19 pandemic, earning them the distinction of Team of the Quarter for their division.

Team Members

Alesha Barr, Sheila Bell, Terri Bozard, Terri Brown, Cheryl Evans, Mary Evans, Chrystal Felder, Chris Hairston, Mary Hamill, Ayanna Taylor, Janet Jackson, Timothy Oxley, Denise Phillips, Molly Reynolds, Renee Robinson, John Rudolph, Shavonne Samuel, Daliyl Skinner, Leslie Wells, Lauren Weston

Division 28 Coach of the Quarter dedicated to elevating his team

Tim Oxley, Clinical Reporting Supervisor, has been recognized as the Division 28 Coach of the Quarter for holding his team to a high standard while trusting team members to take the lead on projects.

“Over the last quarter Tim has been influential in the development of several data strategy team members,” said Data Analysis Manager Daliyl Skinner, who nominated Oxley. “Tim is the ideal supervisor as he does what it takes to get the job done, which definitely involves long hours and late nights.”

Oxley leads by example and puts in the time necessary to ensure projects are completed accurately and on time. He also makes time for one-on-one meetings with data strategy analysts and provides constructive criticism as well as praise.

Associates of the Month

January: Chrystal Felder, UPIC Coordinator

February: Alicia Choice, Quality Assurance and Training Coordinator

March: Sheila Bell, Senior Operations Analyst