Happenings
Division 10 Honorees Support Stronger Provider Enrollment Work
Coach of the Quarter
Daniel Johnson
Daniel Johnson, Provider File Operations Supervisor, is being recognized for his work supporting training, team development and process improvement within Provider File Operations. As supervisor over the training leads, Daniel helps deliver monthly training for Medicare Part A and Medicare Part B teams. He is known for explaining processes clearly, adjusting his coaching style to meet individual needs and creating a learning environment where associates feel supported.
Daniel has also contributed to department improvements, including the Standardized Training Request Process on OnBase training modules. These efforts have helped strengthen training consistency, improve communication and support onboarding across the department. Through his guidance and willingness to step in where needed, Daniel continues to help associates grow in their roles and better understand the work they do each day.
Team of the Quarter
Provider File Specialists Team
Team Members: Danielle Ardoin, Carson Ewing, Daniel Koutroulakis, Ebony McBeth, Voncille McCoy, Desure Neal, Alayna Perryman, Katie Scott, Takella Singleton, Genevieve Williams, Vanessa Woodruff
The Provider File Specialist Team consistently delivers fast results. Their ability to turn around provider requests in two days or less, while maintaining exceptional accuracy, has improved operational efficiency.
The team communicates proactively with internal partners, quickly clarifying issues to prevent delays and keep workflows running smoothly. They also ensure clear, timely communication with external submitters, helping maintain reliable, up‑to‑date data.
Beyond daily operations, the team shares best practices and works to continuously improve documentation and processes. Their collaboration, attention to detail and commitment to improvement has earned them Team of the Quarter.
Process Improvement of the Quarter
Centralized Medicare Directory
Team Members: Diedra Burks, Daniel Johnson, Julie Mentnech
The Centralized Medicare Directory improved how provider-related inquiries are routed across the organization. As organizational changes occurred, contact information was spread across multiple documents, making it harder for employees to identify the correct department contact or distribution list. To address this, the team created a centralized directory employees can use to route inquiries more accurately.
The new directory provides employees with a single resource to find the right point of contact and route inquiries correctly the first time. This helped speed up provider issue resolution and created a more reliable communication process across the organization.
