Coach of the Quarter – President Chisolm

President Chisolm is a Claims Customer Service Director who is a vast resource of knowledge and hands-on learning. President loves a challenge and always brings creative and innovative solutions to the table. According to his team, "President's enthusiasm and work ethic are infectious, and this makes us strive to do better, meet goals and succeed every day." President treats each experience as a teaching opportunity and uses his leadership skills to encourage and empower his team. He is committed to achieving excellence and is focused on continuous quality improvement. Congratulations President Chisolm!

Team of the Quarter – The JJ Audit Team

Recently, the JJ Audit Team completed round one of the wage indexes. This is a very labor-intensive task with a tight deadline. The team’s dedication and hard work enabled the team to complete the project a week ahead of the deadline. The accomplishment was made possible through collaboration, delegation, and assistance from all members of the team. For their hard work and can-do attitude, the JJ Audit Team was awarded our fourth quarter Team of the Quarter.

Team Members: Abdullah Aldkeel, Cristen Boles, Cathy Brown, Tamesha Bryant, Susan Capps, Helen Chamberlain, Joshua Coker, Kimberly Dockery, Allison Hoar, Matthew Hollingsworth, Cheryl Hutcheson, Debbie Kamer, Zipporah Kasper, Al Kohler, Natasha McCants-Scott, Deavion McCoy, Manan Modi, Marialiscia Nunnally, Dilan Patel, ShaBeache Patterson, Kimbley Rice, Tomeka Richburg, Wyatt Roscoe, Samuel Sprayberry, Amanda Sterley, John Stiles, Natarra Taylor, Rachel Till, Lakeysia Wallace, Brian Wilkerson

Process Improvement of the Quarter - HP Exstream Letter Process

The HP Exstream letter process enhances the Input Utility (IU) functionality in the Provider Enrollment (PE) workflows. Pre-implementation, the process of preparing and sending letters to the customer was a manual process using Microsoft Word and Quality Management Systems (QMS) 360. Traditionally, this system could take an analyst an hour to complete an approval letter.

Post-implementation, the analyst automatically creates approval letters in conjunction with the finalization of a provider’s application through iFlow, Palmetto GBA’s workflow system. The new process of utilizing iFlow and Exstream reduces the time to complete an approval letter from one hour to 15 minutes. This increase in efficiency is awarded our fourth quarter Process Improvement of the Quarter.

Team Members: Teresa Newton and Randi Heyward

Associate of the Month (December) – Karketa Major 

Karketa Major, a Customer Service Coordinator, is an essential part of the Provider Call Center (PCC). Starting as a temporary employee in 2017, she advanced to a permanent position less than one year later. Karketa is very knowledgeable and has helped train new hires for the department. Even with a full workload, Karketa is always one of the first to volunteer with community impact campaigns like the Oliver Gospel Mission and BlueCross BlueShield of South Carolina-related fundraisers.