Coach of the Quarter – Logan Autry

Being a coach is more than just supervising a team; it's about being a leader. Senior Medical Reviewer Logan Autry' exemplifies the qualities of a good leader. Her commitment and passion in her role are apparent. She maintains a positive attitude and has exceptional interpersonal skills. Her guidance and teaching methods are professional and concise. Logan takes the additional time to work with each member of her team to make sure that they understand their projects and successfully perform their jobs. She also challenges team members with goals that help them grow in their careers. Congratulations Logan on being awarded our Shared Services Q1 Coach of the Quarter. 

Team of the Quarter – Part B Claims Support Staff

The Support Staff Team (SST) is a diverse group that possesses invaluable knowledge and skills. This team continually multitasks to ensure everything gets done in a timely and efficient manner. The SST has met the department's quality objectives by continually assisting the processors with processing questions, maintaining open communication with the quality and operations support teams, and reviewing the process when applicable so that each associate understands exactly what is needed to accomplish the tasks. During 2021 and into the first quarter of 2022, the SST team has completed four process improvements and has an additional four submitted and ready for implementation. This team’s focus on quality, innovation, and dedication to exceeding the company's goals are the reason we are excited to announce the Support Staff Team as our Shared Services Q1 Team of the Quarter. 

Team Members: LoveaLee Blevins, Tathiane Flint, Elesa Fox, Ashlin Gunn, Vonda Holbrook, Shira Jordan, Linnie Taylor, Shelli Townsend, and Melissa Watters

Process Improvement of the Quarter – Roster Billing via eServices Portal 

As a proactive measure to assist mass immunizers and other Medicare Part B providers with the anticipated increase in roster bill submissions related to the COVID-19 Public Health Emergency (PHE), multiple teams collaborated to develop a user-friendly, intuitive, and efficient way for roster billers to quickly submit their immunization rosters via the Palmetto GBA eServices Portal. Some of these benefits include the elimination of manual data entry activities by contract staff associated with paper roster submissions; quality check availability for billers to verify the roster billing information before submitting the roster for final processing; and confirmation of receipt within 24 hours of submission if the roster was accepted or rejected.

This innovation reduces cycle times for billers associated with submitting paper rosters via USPS and provides roster billers with near real-time status updates, which in turn liberates time on data entry, and document control task hours, and produces substantial annual savings.

Team Members: Jason Autry, Kathy Boehm, Tricia Cordell, Angela Culver, Octavia Gates-Huff, Lori Holsinger, Frances Hui, Crissy Jackson, Bhavana Kakumanu, Chiranjeevi Munaga, Jane Salter, and Yoshiko White

Associate of the Month (January) – Alisha Cornelius

Alisha Cornelius is a knowledgeable and skilled appeals specialist who takes pride in completing her work and assisting others with theirs. Alisha has consistently been the first to jump in and help when the department needs an extra hands-on deck, while continually meeting a decision accuracy score of 100% since July of 2021. Alisha's dedication to success, not only for herself but for the team and company, is recognized with our Shared Services Q1 Associate of the Month. Congratulations, Alisha!

Associate of the Month (February) – Whitney Garris

Whitney Garris, an appeals analyst, is an extremely hard-working individual who consistently meets and exceeds expectations for her job. Recently, Whitney was asked to assist with Jurisdiction M (JM) cases outside of her normal Jurisdiction J (JJ)responsibilities. She jumped at this opportunity and was able to help lower the workload for the JM cases. She also helped with developing education for inpatient training, while continuing to exceed her quarterly contract metrics. Whitney's positive attitude and willingness to complete her job timely and with exceptional outcomes is the reason we are excited to award her our Shared Services Q1 Associate of the Month. 

Associate of the Month (March) – Hillary Whittington

Hillary Whittington, a Senior Medical Reviewer, is a team player who quickly and thoroughly responds to the team's claim-specific questions and provides educational assistance. She can be counted on to go the extra mile to make sure her team members have what they need to efficiently perform their jobs, including frequently sending educational emails and follow-up phone calls when needed to encourage and support teamwork. Hillary is an exceptional example of leadership, and for that reason, we are excited to select her as our Shared Services Q1 Associate of the Month.