Happenings
Shared Services Honors Q3 Award Winners
Associate of the Month — July
Jessica Klein
The Shared Services Division has named Jessica Klein Associate of the Month for July 2025 because of her exceptional performance and dedication to excellence. As an appeals analyst on the Home Health and Hospice team, Jessica consistently demonstrates expertise, accuracy and professionalism in every aspect of her work. She achieves near-perfect quality assurance scores and excels in managing complex claims with remarkable efficiency. Beyond her technical skills, Jessica contributes to process improvements, supports team education initiatives and serves as a trusted resource for her colleagues. Her commitment to superior customer service, a collaborative spirit and positive attitude make her an integral part of our success.
Associate of the Month — August
Julie Bricker
The August Associate of the Month is Julie Bricker, a claims processor II and valued subject matter expert, for her outstanding commitment to quality. She maintained a perfect 100 percent quality score from January through July, setting a remarkable standard. Julie consistently exceeds expectations by assisting her team, sharing knowledge to ensure consistency and proactively suggesting automation solutions to reduce workload. With 45 years of experience in Medicare claims, her dedication, collaboration and innovative mindset make her an invaluable asset to her department.
Associate of the Month — September
Monica McCray Wilson
Monica McCray Wilson, a business analyst in the Operations Support Unit, is Associate of the Month for September. Monica is a true role model for teamwork and dedication. With previous experience working on the Appeals Effectuation team, she continues to support them whenever needed, helping ensure that critical monthly goals are met. Even though these tasks are no longer part of her daily responsibilities, Monica steps in without hesitation, whether it’s routine work or complex challenges. Her flexibility, positive attitude and commitment to success make a significant impact across the organization.
Coach of the Quarter
Tammy Lassiter
Despite being new in her role as a training specialist in Appeals, Tammy Lassiter has been named Coach of the Quarter! Tammy has embraced her new role with enthusiasm, training team members on content she already knows while mastering new processes. She consistently delivers high-quality work, averaging 81 cases per day. Tammy provides clear, encouraging guidance that empowers others to succeed. Her accessibility, subject matter expertise and commitment to collaboration have strengthened team performance and driven process improvements. Tammy’s dedication and leadership make her an invaluable asset to the organization.
Team of the Quarter
JJ Part A Appeals
Team members: Kathleen Barbato, Traci Beauchamp, Tamara Bryant, Whitney Garris, Susan Harrelson, Sabrina Holland , Sandra Hopkins, April Jackson, Shaquana Linder, Sidney Roberson, Karen Schmitt, Hillary Whittington, Toccora Wilson
The Q3 Team of the Quarter is the Jurisdiction J Part A Appeals team because they demonstrated exceptional dedication and resilience by nearly doubling production standards to meet demanding workload requirements while maintaining accuracy above 98 percent, exceeding the 95 percent goal. Team members collaborated across multiple departments, provided outstanding customer service through proactive provider outreach and implemented process improvements to prevent timeliness issues. Through strong leadership, open communication and a “whatever it takes” attitude, the team not only met but surpassed expectations, setting a remarkable example of teamwork and excellence.
Process Improvement of the Quarter
Script for CWF Error Code 5600
Team members: LoveaLee Blevins, Tricia Cordell, Angela Culver, Lori Holsinger, Crissy Jackson
The Q3 Process Improvement of the Quarter is the computer script for a common working file (CWF) error code 5600, which occurs when there is a Medicare beneficiary data mismatch in a claim. When thousands of claims became stuck in the data processing system due to error code 5600, the team faced a challenge that would have taken 62 hours to correct manually. Instead, they partnered with technical specialists to write a computer script that automated the process. The new script completed the task in just two hours. This smart solution saved 60 hours of labor while speeding up claim processing and reducing workload.
