The Customer Experience (CX) recognition program launched in October 2019 by recognizing associates across our organization who are "ALL About Service." We would like to congratulate and recognize our Spring 2022 Award Winners for their outstanding achievements. These associates were selected to represent their respective divisions because they embody the characteristics of our CX Program. They consistently exceed performance metrics, go above and beyond to ensure customer issues are resolved, create a loyal "fan base" of customers, turn negative situations into positive ones, and receive positive customer feedback.

Logan Autry - Senior Medical Reviewer | Shared Services

"In my motivation to provide great customer service; I strive to follow the golden rule – treat others the way I would want to be treated. To me this means making them feel seen and heard while doing my best to help them in a calm and efficient manner – whether they are my supervisor, manager, coworker, CMS or a provider." — Logan

Lawanda Samuel - Project Administrator | JM Operations

"Effective communication, timeliness, and building relationships are key factors to providing excellent customer service in my role. It’s important that I deliver the most efficient product, whether it's reporting, responsiveness, transparency, or integrity. It doesn’t hurt to have a team that educates and supports your efforts while exceeding customer expectations." — Lawanda 

Bobbi Jackson Qualls - Training Specialist II | Support Operations

"What motivates me is a quote my late mother shared often with me, “Do what you can while you can. God will provide.” My mother was a selfless individual who despite her own obstacles managed to help others in many ways. She found creative ways to serve and support others. That philosophy is at the core my being and I’m blessed beyond measure to be a part of an organization that allows me opportunities to uplift, inspire and motivate. There’s no moment in time like the present to make a difference. Thank you, Momma." — Bobbi

Aaron Arnold - Accountant II | Financial Operations

"The thing that motivates me to provide great service is building those positive relationships with the customers. A lot of the customers that I serve are repeat customers, and that’s because I have built those positive relationships with them, and they feel comfortable coming to me with their questions or concerns. If they have something that I cannot help them with, I always make sure that I’m the one that is referring them to someone else that can. When you are speaking with a customer, the customer is speaking with Palmetto GBA and their interaction with you can change their view of the company as a whole." — Aaron  

Susan Coyle - Training & QA Coordinator | RRB Operations

"What motivates me to provide great service in my area is my love of learning and my desire to have our team grow in their own knowledge and abilities. I believe the greatest gift you can share with others is information. As nurses, we never stop learning and it is our nature and our duty to pass what we learn onto others so that they can perform better both independently and as part of the team. This mindset improves the profession as a whole. As a trainer, it is my responsibility to ensure that our team is on the same page when it comes to reviewing claims. The quality assurance aspect of my position gives me the opportunity to target areas where the team can improve and to develop training to make that improvement possible. Seeing the team grow and improve makes my position fulfilling." — Susan 

Kim Cooper - EDI Operator | Systems and Support

"What motivates me is helping others. I love being able to hear the smile in our customers’ voices. If I could change anything; it’d be that as a team, we be able to help every person in need."  — Kim 

Jennifer Williams - Customer Service Coordinator | JJ Operations