The Customer Xperience (CX) recognition honors Palmetto GBA associates who consistently go above and beyond. Their customers and co-workers applaud their commitment to being ALL About Service.

Caitlin Allen– Customer Service Advocate II

For me, good customer service means both resolving the customer’s concerns and making them feel heard and valued. That requires communicating clearly and efficiently, giving them the best solution the first time they contact us, and making sure to actively listen so that all facets of their issues are addressed. This also means working together with my team to make sure we’re not only providing the best assistance to our customers, but also to each other.

Lisa Cooper - Business Analyst II

Customer service is very important to me. I have always believed that we should treat others as we would like to be treated. Customer service is no different. With every opportunity I have to help, either from in-house or from an outside inquiry, I try to place myself in their situation and respond to help resolve the situation with the best outcome for our company and the customer. Being in an operations support role, knowing I am helping those that are helping others means so much to me. Having a servant's heart makes customer service come natural to me, and for that I am truly thankful.

Tammy Keel - Fraud Analyst

Greeting customers with a friendly hello and maintaining a positive attitude. Treating all customers with respect and connecting with them by giving them my undivided attention. I try to always exceed what the customer expects by providing the necessary information to them in a very timely manner.   Educating others along the way  by sharing with them my experiences and knowledge. 

DeAaron McGlockling - Customer Service Advocate II

To me, customer service is being able to resolve the issue presented by the client through effective communication, education, and compassion. When interacting with a client, I strive to maintain a level head and provide as much necessary information as possible that not only resolves their issue but educates them about any related variables not initially presented.

Jennifer Ross - Accountant IV

A lot of people have fancy things to say about customer service, but it’s just a daily part of my job. To give genuine customer service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

Meshelle Smith - Provider Enrollment Analyst

To me, great customer service begins with being an active listener. Before I can address any issues or needs the customer might have, I need to have a clear understanding of what they are trying to explain. Always approach the customer in a friendly and positive manner. Always make the customer the number one priority in the conversation and address them by their name and make sure you acknowledge their needs. At all times, go above and beyond to make sure the customer is satisfied, and all questions and concerns have been addressed. Do not waste the customers' time; time is very valuable. Providing great customer service allows for positive customer feedback and builds a great foundation for the success of the company.

Chris Upham – Senior Developer

Good customer service revolves around listening to your customer’s needs and working with them every step until completion. I like to ensure they get the product they wanted by providing all necessary information. Customer Service also means listening to all feedback, both positive and negative, from everyone involved. This becomes a learning experience that I then use to improve myself, the team, and the products we support. Customer Service is a part of who we are as individuals, a team, and a company.