Happenings
Division 93 Recognizes Q3 Award Winners
Associate of the Month - July
Shawniece Godbee
Shawniece Godbee, an operations analyst for the Railroad Retirement Board (RRB) Medicare team, was named the July Associate of the Month. Shawniece consistently exceeds expectations to ensure internal and external customer needs are met and with a friendly, can‑do attitude.
Her contributions include co‑chairing the Work Instruction Committee to maintain accurate documentation, revamping the quality assurance (QA) process for non‑clinical team members and assisting with QA reporting. Shawniece fosters collaboration and demonstrates exceptional communication skills.
Through her strong work ethic, willingness to learn and commitment to quality, Shawniece has made a lasting impact on her team.
Associate of the Month - August
Selena Haskins
Selena Haskins, Document Control manager, is the August Associate of the Month. Selena consistently ensures internal and external customer needs are met and demonstrates exceptional dedication and teamwork. She is known for her approachable nature, attention to detail and dedication to supporting colleagues and customers.
Her contributions include playing a key role in resolving a provider documentation issue, ensuring accurate education and preventing future claim denials. Selena’s proactive efforts to meet critical metrics, her adaptability during challenging times and her unwavering support for teammates highlight her commitment to excellence.
Selena’s strong communication skills and collaborative approach make her an invaluable asset to the division.
Associate of the Month - September
Susan Archie
A dedicated member of the Provider Enrollment team for 38 years, file specialist Susan Archie is truly valued as a subject matter expert in handling correspondence. She consistently ensures her work is completed accurately and on time. She even plans in advance to meet critical metrics when taking time off, demonstrating her proactive approach and commitment to excellence.
Her contributions include achieving a 100 percent quality score in August, continuing her record of outstanding performance and earning her the Associate of the Month Award.
Coach of the Quarter
Susan Coyle
Susan Coyle, Medical Review Supervisor for RRB Medicare, has been honored as the Coach of the Quarter for her outstanding leadership during a particularly challenging period. Faced with heavy workloads and temporary staff reassignments, Susan provided steady guidance, clear communication and unwavering support for her team.
When a colleague took an extended leave, Susan stepped in as acting manager, ensuring workflows remained on track, morale stayed high and challenges were addressed promptly. Her calm leadership and commitment to a quality-first culture strengthened team performance and reinforced organizational excellence.
Susan’s dedication to mentoring, fostering open communication and driving process improvements has left a lasting impact on both her team and the department. She exemplifies what it means to lead with integrity, resilience, and care.
Team of the Quarter
Railroad Retirement Board Medicare Team
Team members: Mary Cooper, Susan Coyle, Beverly Davis, Angela DeBlasio, Shawniece Godbee, Patricia Jones, Marian Kennedy, Kim Payne, Kristy Smith, Megan Stinnett, Elizabeth (Marie) Tompkins, Kellie Warren, Robert Williamson, Whitney Blair Wooten
The Railroad Retirement Board Medicare team is the Team of the Quarter for their exceptional dedication, resilience and outstanding performance.
The team navigated a demanding period marked by an increased workload, the absence of a manager and the temporary reassignment of team members to other departments. The team met this challenge and not only maintained departmental goals but also elevated performance through their unwavering commitment and teamwork. This is evidenced by a collective team QA score of 99.79%, the highest in the last 8 years.
Team members showed their commitment to excellence with some working weekends and others voluntarily working outside of their core hours to ensure that departmental goals were met and service never faltered. This effort directly contributed to the team not missing a single internal
performance metric. Their willingness to step up, support one another and uphold high standards exemplifies everything this recognition stands for: excellence, integrity, and teamwork.
Process Improvement of the Quarter
Instructions for Creating Quizzes in Microsoft Forms
Team members: Lynette Brooks, Dayna Bruce, Astrid Castillo, Alicia Clark, Eileen Green, Terra Holt, Jennifer L. Johnson, Gayle Patterson
Division 93 associates identified an opportunity to streamline training quiz creation and analysis by transitioning from SurveyMonkey® to Microsoft Forms. While SurveyMonkey required a paid subscription, Microsoft Forms offers a more user-friendly experience, enhanced analytics, and Artificial Intelligence (AI) driven suggestions and at no additional cost. This is a win, win for the team and earned them the Process Improvement of the Quarter Award.
To support this change, the team developed a comprehensive guide detailing how to create quizzes, access analysis, and manage shared content within Forms.
