Coach of the Quarter – Robin Elliott

Robin Elliott, who serves as a Medical Review Manager, has developed into an excellent coach during her tenure. She supports and engages her employees and is flexible with scheduling and workloads to ensure that her staff maintains a healthy work-life balance. Recently, some members of her team required time off to participate in a blood donation program, and Robin was more than happy to accommodate them while working with her colleagues to ensure that all tasks were completed on time. Robin is a kind and understanding leader who prioritizes her team's needs and ensures that they receive the necessary education and training to excel in their roles. In recognition of her outstanding leadership, we are proud to announce Robin as our Coach of the Quarter.

Team of the Quarter – RRB Medical Review Workload Reduction Team

The Railroad Retirement Board (RRB) Medical Review Workload Reduction Team is a dedicated and cooperative group. Due to a recent increase in workload, they required assistance in completing their pending tasks. Another team was selected to help, but thanks to the dedication, clear communication and time management, of the RRB team, the work was completed accurately and on time. Additionally, they presented innovative ideas to improve workflow management and training. We are pleased to recognize their efficiency and willingness to collaborate by awarding them the Team of the Quarter.

Team Members: Helen Brown, Ginevra Martel, Debra Powell, Adeline Smith, and Karen Stanford

Process Improvement of the Quarter – Combining Faxes Received Through the Portal

The Benefit Integrity Unit (BIU) requests medical records from providers for audit purposes through letters, and now also through the provider portal. Providers often send records for a single beneficiary one at a time, creating parent and child document control numbers (DCNs) that must be sorted and documented. However, sorting these DCNs individually is time-consuming and can result in missed documents. By downloading the DCNs directly from iFlow and combining them into one DCN, the sorting process is more efficient, and records are easier for the nurse to review. This change has saved the BIU approximately 7 hours of efficiency time per month, or a total of 84 hours per year. Congratulations to the BIU for improving their process and saving time!

Team Members: Van Dixon, Taryn Herrmann, Tammy Keel, Ricky Newton, Becki Stroud, and Debra Watson 

Associate of the Month (January) – Robert Williamson

Robert Williamson, a Medical Reviewer III has been an integral part of the Palmetto GBA team for over three years. Robert's exceptional work ethic and positive attitude embody Palmetto GBA’s values. He consistently treats his co-workers with respect, takes accountability for his actions, follows protocols, and uses sound judgment. In addition, he asks pertinent questions, shares his ideas when appropriate, and always performs his job to the best of his ability. Robert is a reliable, proficient team member who stands ready to lend a helping hand. His claims production far surpasses expectations, and he consistently achieves high monthly quality assurance scores. We are proud to recognize Robert as our Associate of the Month, and we applaud his hard work and dedication to being the best.

Associate of the Month (February) - Pat Jones

Our Associate of the Month is Pat Jones, a Claims Processor II who has been with the company for an impressive 46 years. Pat's upbeat attitude is contagious, and she demonstrates Palmetto GBA’s values of communication, responsibility, integrity, service, people, innovation, and quality. She consistently treats her colleagues with respect and takes responsibility for her work. Pat is also a mentor to new employees and has helped them to succeed. In addition to achieving her production goals, she has maintained a perfect 100% accuracy rate for claims processing. Congratulations, Pat, on this well-deserved recognition.

Associate of the Month (March) – Elizabeth (Marie) Tompkins

Elizabeth Tompkins, a Training and Quality Assurance Coordinator, has been a valuable member of the team for a year. Elizabeth's contributions have been immense, thanks to her accuracy, proficiency, and willingness to learn. She specializes in physical therapy claims that require critical thinking and attention to detail, which she handles with ease. Elizabeth is a team player who collaborates well with colleagues and is always ready to assist them. Additionally, she is flexible and can process different types of claims with exceptional quality assurance scores. Elizabeth's work ethic is admirable, and she always ensures integrity and quality in her work. Congratulations, Elizabeth, on being named our Associate of the Month!