Happenings
Division 93 Honors High Performing Associates
Associate of the Month – April
Belinda Campbell
Belinda Campbell has been recognized as the April Associate of the Month for Division 93 because of the outstanding quality of her work. A document control clerk with more than 35 years of experience with Palmetto GBA, Belinda has earned a cumulative individual quality score of 99.98 percent and a productivity score of 114.08 percent. Belinda has also cross trained in processes outside of her required responsibilities so she can step in to help when colleagues are on leave, which helps the team stay on track and meet quality metrics. Belinda has repeatedly demonstrated her commitment to teamwork, quality and the company.
Associate of the Month – May
Alicia Clark
Alicia Clark, Associate of the Month for May, has demonstrated exceptional dedication to quality and teamwork. A reporting specialist in the Appeals Department, she consistently achieves a quality score of 100 percent for timeliness on report submissions and provides critical ad-hoc reporting support to senior leadership. Alicia is a driving force behind numerous process improvement initiatives, including tools that streamline quality workflows. She is known for her collaborative spirit, problem-solving skills and unwavering support for colleagues across departments. Her commitment to excellence and advocacy for others makes her a valuable asset.
Associate of the Month – June
Angela Thomas
Angela Thomas, a document preparation clerk in Document control, has been recognized for her exceptional versatility, dedication and high-quality performance. A real team player, she often serves as backup support while maintaining her own responsibilities. Her impressive quality scores—ranging from 99.69 percent to 100 percent—reflect her precision and consistency. Angela played a key role in ensuring smooth operations by proactively managing document workflows and staying ahead of deadlines, contributing significantly to the team's overall efficiency and success. Her willingness to go beyond what is expected makes her a valued team member.
Coach of the Quarter
Terra Holt
Named Coach of the Quarter for the second quarter of 2025, Terra Holt is a lead appeals specialist whose dedication, expertise and compassion make her an asset to the team. She consistently achieves 100 percent on monthly quality reviews, ensuring strict adherence to guidelines while helping the department meet all performance metrics. Terra regularly steps in to support her colleagues when needed, demonstrating reliability and a strong team-first mindset. As a trusted coach and resource, she actively participates in process improvement initiatives and fosters a positive work environment through effective communication and genuine care for others. Her leadership, professionalism and empathy truly set her apart.
Team of the Quarter
Augusta TRICARE Team
Team members: Myra Christian, Stacy Gagne, Selena Haskins, Vicki Lamar, Rajwant Lamba, Earlene Marshall, Yvonne Marshall, Jamie Moyer, Chanice Ward
The Augusta TRICARE Team earned the Q2 Team of the Quarter award for their outstanding performance and teamwork during an unexpected surge in workload. In early 2025, their document processing workload increased by more than five times their usual volume. In response to the challenge, the team quickly adapted by sharing responsibilities and maintaining open communication. They not only met but exceeded performance metrics across all contracts, submitted multiple successful process improvement initiatives and created tools that streamlined operations and improved efficiency. Their resilience, collaboration and dedication to quality ensured their success.
Process Improvement of the Quarter
Enhancement of Medical Review Process Work
Team members: Mary Cooper, Susan Coyle, Shawniece Godbee, Wanda Holloway, Marian Kennedy, Jamie Moyer
Division 93 has selected the Enhancement of Medical Review Process Work as the Process Improvement of the Quarter. Before this improvement, moving specific document types through the system required the Medical Review staff to stop what they were doing to track the documents and then send a request to the Information Technology (IT) Department to move them manually. This took about three minutes for each document and involved multiple people.
With the improvement, the computer system moves these documents automatically to the correct place. This means the Medical Review staff can process the work in one minute or less without interruptions or help from IT. The improvement saves time, reduces stress and helps everyone work more efficiently.
