Coach of the Quarter – Debra Moseley

Our Coach of the Quarter goes to Debra Moseley, a Medical Review Supervisor, who promotes learning and leadership. Debra has a very approachable leadership style, which helps her team feel comfortable asking questions and voicing concerns. Debra keeps her team up to date with what is happening in the department and company. According to her team, Debra is "nothing short of amazing; she not only has knowledge but is kind and patient with us." Congratulations Debra!

Team of the Quarter - RCD University Implementation Team

Recently, the Review Choice Demonstration (RCD) University Implementation Team and the Quality Assurance (QA) team created the RCD University Concept. The RCD University Concept is an educational program to address education needs in RCD. The supervisors and QA Team members have planned, researched, and created a university course to roll out regular educational opportunities for medical reviewers. The creation of the University is an exceptional concept that has been well received by medical reviewers. The desire for lifelong learning and the ability to increase proficiency and understanding are real needs within RCD. A large number of reviewers with differing levels of developmental needs, present a unique challenge for addressing educational needs. The creation of the RCD University is an excellent way to bring education to all skill and experience levels in a fun and engaging manner. Congratulations to this team on being named our Division 4M team of the quarter.

Team Members: Tracy Davis, Stephanie Greenway, Kellie Kirby, Jennifer LaFon, Daleisha Rowell, Rachel Rueff, Tabitha Staples, and Deanna Stevens

Process Improvement of the Quarter - Creation and Management of the RCD Education Repository

Before the creation and management of the Review Choice Demonstration (RCD) Education Repository, RCD training manuals were sent out to providers via email. The manuals are great because they contain additional formal education that is needed. However, there was a need for an official shared place to house these educational materials. The 4M-JM Pre-Claim Health Team took on this project and selected QMS360 as the platform for the creation and storage of the education repository. Also, a new team called the RCD Education Repository Committee was created to monitor, update, and keep the materials organized. Thanks to this team's efforts, a new system was created to review and update educational materials. The creation of links provides access to the information quickly and efficiently, saving a significant amount of time and ensuring ease of use for users. Congratulations to this team for being named our Process Improvement Project of the Quarter.

Team Members: Kim Benos, Keri Bush, Sherie Crosby, Christina Grable, Tina Griffin, Lindsay Hamilton, Tiffani Heyl, Kathi Lacy, Rachel Payne, and Rachel Rueff

Associate of the Month (July) - Sherry Gerald

Sherry Gerald is a Medical Reviewer II who, according to her team, is a "consistent voice of optimism, positivity, and care." Sherry is dedicated to the quality of her work and building a community around her teammates. She constantly uplifts her coworkers and jumps in when needed on other projects outside her own. For this and more, we say congratulations to Sherry on being named our Associate of the Month.

Associate of the Month (August) - Laura Cash

Laura Cash, a Medical Reviewer II, is a hard worker who is dedicated to helping out her teammates. Anytime someone asks a question, she is the first to jump in and provide guidance. Along with her outstanding work ethic, Laura possesses a great attitude and a wealth of knowledge in her field. Congratulations, Laura, on being named our Associate of the Month for Division 4M.

Associate of the Month (September) - Diane Rodgers

Diane Rodgers, a quality assurance and training coordinator, has been a part of the Palmetto GBA team since 2018 and possesses an excellent work ethic and the ability to instruct and train others on the Review Choice Demonstration (RCD) benefits. Her patience and calmness promote an excellent learning environment. She can break down topics in a way that helps others learn and understand complex tasks. Diane is a team player and has submitted a recent process improvement that helps increase the efficiency of her team, projects, and department. Congratulations, Diane, on your hard work and for being named our Associate of the Month.