Happenings
Division 34 Honors Outstanding Associates
Coach of the Quarter
Miriam Oravec
Miriam Oravec, a product manager and Scrum Master in the Front End Systems (FES) Department, has been named Coach of the Quarter. With more than 20 years of IT experience, Miriam serves as a mentor, educates the team on new software and ensures new members feel welcomed and integrated, which fosters a collaborative and supportive environment. Her outstanding communication skills ensure everyone understands project timelines and requirements.
Miriam has been an effective leader in problem-solving and guiding the team through procedural changes. She has built strong relationships with the Customer Service and Support Center Operations team and improved inter-team communication through regular meetings. Miriam’s strategic contributions to contract renewals and her involvement in various improvement initiatives highlight her commitment to excellence. Her dedication and innovative approach have made a significant impact on the FES team, earning her this well-deserved award.
Associate of the Quarter
Santhosh Thota
Santhosh Thota, a developer IV in eCommerce, has been named the Associate of the Quarter, because he excels at identifying and fixing problems early, stays calm under pressure and supports his team effectively. Santhosh loves to share his knowledge with his team and works hard to make sure customers are happy by quickly solving tough issues.
Santhosh is always ready to help his coworkers, whether it’s troubleshooting, providing backup or supporting team goals. He promotes high standards across the team and organization, managing multiple projects at the same time. Santhosh’s positive attitude and helpful nature have been key to the team’s success, making him a valued and inspiring team member. His technical skills and proactive approach have greatly contributed to the team’s achievements and overall service delivery.
Process Improvement of the Quarter
Webport Apps DevOps Tools Implementation
Team members: Venu Boppa, Georgette Cantey, Yunus Chhipa, Vishvada Ganapati, Sherri Gibson, Amukta Jambula, Jeejun Kim, Juwan Murphy, Daniel Navis, Satish Palakurthi, Jaideep Pinglikar, Derek Roberts, Melissa Thompson, Santhosh Thota, Ramya Vaddempudi, Emily Wright
Division 34’s second quarter Process Improvement of the Quarter is projected to save the company over a quarter of million dollars! Called the Webport Apps DevOps Tools Implementation, the process was implemented by a team in the eCommerce Department. The team wanted to improve 58 applications used by both customers and employees. The goal was to improve how the team creates, tests and delivers these applications, while ensuring they are secure and perform well.
To do this, the team used a set of software development tools to make improvements on different parts of the process, like writing code, testing it, keeping it secure and monitoring its performance. These tools combined the efforts of the development team (who write the code) and the operations team (who manage the software once it’s running) to work more efficiently and effectively.
Team of the Quarter
Webport Apps Pricing Cloud Reports
Team members: Venu Boppa, Georgette Cantey, Yunus Chhipa, Vishvada Ganapati, Sherri Gibson, Amukta Jambula, Jeejun Kim, Marlowe Leverette, Juwan Murphy, Daniel Navis, Satish Palakurthi, Jaideep Pinglikar, Derek Roberts, Melissa Thompson, Santhosh Thota, Ramya Vaddempudi, Emily Wright
Members of the Claims Operations and Technical Support and Pricing Department developed an application that integrates with the Centers for Medicare and Medicaid Services fee schedule cloud Application Programming Interface to get pricing reports.
The application lets users select, filter and group reports easily, providing instant access to the latest information. The team, called the Webport Apps Pricing Cloud Reports team, worked closely with customers and vendors. They prioritized user feedback and ensured the application was user friendly, accessible and met all business needs. They met daily, reviewed and organized their tasks and delivered the project five weeks ahead of schedule. The new system completes work in just a few minutes that used to take an entire day. This success earned them the Team of the Quarter award.
