Happenings
Division 28 Recognizes High Performers
Coach of the Quarter
Jaclyn Lewis
Jaclyn Lewis, an auditor II, has been named Coach of the Quarter for her exceptional leadership, mentorship and teamwork. She has become a trusted resource for auditing guidance, consistently offering prompt and insightful support in team chats. Her professionalism, attention to detail and genuine willingness to help others make her an asset to her team. Jaclyn regularly exceeds expectations, attending and contributing to trainings, sharing useful documentation and fostering a collaborative learning environment. Her desk reviews are thorough, and her communication with providers is both timely and effective. Jaclyn’s enthusiasm for learning and mentorship is contagious, and her contributions continue to make a lasting impact on her colleagues and the quality of work across the team.
Associate of the Month—April
Lakin Long
Despite her short four-month tenure with the company, Lakin Long, an accounting technician I in Medicare Audit, didn’t hesitate to step in and help when a teammate was unexpectedly out of the office. Even though she had not been fully trained to run the coworker’s daily reports, she quickly grasped the project’s requirements, prioritized the tasks and completed the reports with remarkable speed and efficiency that day. Lakin’s initiative, resourcefulness and ability to adapt under pressure highlights her strong work ethic and dedication to the team’s success. Her performance earned her the Division 28 April Associate of the Month award.
Associate of the Month—May
Hanna Langley
The May Associate of the Month is Hanna Langley, senior medical reviewer, because of her exceptional communication, unwavering support and dedication to quality. A truly valued team member, she consistently exceeds expectations, answering questions with patience, staying organized and helping her colleagues navigate challenges with ease. Her hard work and reliability keep her team on track and elevate their performance.
Team of the Quarter
New UDR Workgroup
Team members: Georgina Chiejile Cheryl Hutcheson, Dawn Mackey, John Palmer, Dan Stade, Chrissy Sturm
The New Uniform Desk Review (UDR) Workgroup transformed the way the provider audit team manages desk review templates. Formed in April 2025, the team streamlined the template update process, reduced duplicate requests and brought clarity and efficiency to a previously complex process that involved a much larger group of people. In just two months, the small workgroup launched a revised template that improved usability, reduced friction and reflected staff feedback. Named the Team of the Quarter, this workgroup was able to foster communication and collaboration as they empowered colleagues to share ideas and build a culture of trust and teamwork.
Process Improvement of the Quarter
Medical Review Data Strategy
Team members: Jacob Chamberlain, Mary Evans, Megan Gray, Hannah Griffis, Janet Jackson, Khosrow Heidari, Mieorka Lites, Eric McCartney, Bharathi Pallerla, Sudharani Parise, Krithika Ponna, Molly Reynolds, Shavonne Samuel, Daliyl Skinner, Leslie Wells, Jennifer Williamson
The Medical Review Data Strategy has been selected as the Process Improvement of the Quarter! This initiative transformed a time-consuming, manual task into a streamlined, computer-automated process using WinSCP (a secure digital drop box) and data-driven scripting. By pulling required information directly from multiple files, the system now generates provider letters in just minutes—saving time and reducing costs. Most importantly, it ensures timely, accurate communication with providers while maintaining compliance with the Centers for Medicare & Medicaid Services requirements.
