Coach of the Quarter – Sue Anderson

Sue Anderson, a Medical Review Supervisor, is an exceptional leader who ensures her team is confident and provides excellent quality and service. Recently, Targeted Probe and Educate (TPE) has resumed, and the team has experienced an increased workload. With Sue's leadership, the team has been able to successfully process this work. According to her team, "Sue embodies everything about being a great nurse, leader, and teacher. We are grateful for her guidance, her work, and her heart." Congratulations to Sue on being named our Coach of the Quarter for Division 28!

Process Improvement of the Quarter – S-10 Schedule Reporting

The S-10 Schedule Report was missing a simple but effective workflow process. This process includes the ability to add an individual staff reporting tab for quick viewing of all due dates and a management reports tab to compile all workload categories by date. The individual staff reporting tab decreases the time needed to access an individual's upcoming as well as completed workload. The management reports tab allows management to view individual-level completed work as part of weekly and monthly production reporting. This new process, although simple, is very effective, will save time, and will provide access to real-time data. Congratulations!

Team Members: Dawn Mackey and Christina Strum-Matthews

Associate of the Month (July) – Michelle Dunaway

Michelle Dunaway, a Medical Reviewer II, is a true team player. She works with other reviewers to ensure that they understand and feel confident in all aspects of their job. According to her team, she presents an "openness where we all feel comfortable asking questions when we need a little more guidance." For her teamwork and leadership, we are excited to announce Michelle as our Associate of the Month for Division 28.

Associate of the Month (August) - Sheila Bell

Sheila Bell is a Senior Operations Analyst with over 25 years of experience in Medicare. Sheila is extremely helpful and assists teammates with Medicare Parts A and B and Railroad Medicare processes and procedures. Sheila wears many hats, including completing monthly reports for the Centers for Medicare and Medicaid Services (CMS), working on special projects, and seeking ways to improve her department's processes. Sheila's work ethic is outstanding, and she shows accountability and integrity each day. Congratulations, Sheila, on being named our Associate of the Month!

Associate of the Month (September) – Kayce Coleman

Kayce Coleman is an Operations Analyst who has been with the data strategy team for just under a year. In this short time, Kayce has shown great teamwork and dedication regarding the Part B initiative. Any time a special project is presented to the team, Kayce is always one of the first volunteers to assist one of the departments. She has offered and helped train new team members within the operations analyst team, and she is cross-training to lend a hand with Railroad Retirement Board (RRB) reporting. Kayce is reliable and responsible; she demonstrates a team approach with a willingness to work with others on strategies and ways to improve the data strategy processes.