Happenings
Division 28 Honors Outstanding Teams and Individuals
Coach of the Quarter
Terri Artlip
With 33 years of experience working at Palmetto GBA, Terri Artlip is considered the cornerstone of the Data Strategy team. Despite her preference to work behind the scenes, Terri is Division 28’s Coach of the Quarter. Among her exceptional skills is her ability to shift focus and adjust plans after unexpected events. Her wisdom and experience as an operations analyst make her a great resource to her colleagues and her efficiency and ability to prioritize tasks helps the team meet its goals. Her teammates also turn to her when they need help with software and data management systems. She always makes time to help, even when she is busy.
Associate of the Month — January
Rashawne Coates
While Rashawne Coates has only been with Palmetto GBA for four months, her communication skills and knowledge of Medicare Part A have earned her the January Associate of the Month Award. An operations analyst in Medicare A Past-Pay Audits, Rashawne shares her knowledge with all her teammates and serves as a coach to three new associates. She takes a personal interest in her teams' training and is hands-on when working with the new associates. In addition to being a great coach, she is always willing to help her teammates or step in for them when they are out on leave.
Associate of the Month — February
Tracy Boone
Tracy Boone has repeatedly helped on special projects with tight deadlines. Because of her commitment to the Part A Medical Review team, she is the February Associate of the Month. Regardless of her workload, she always volunteers to help whenever she is needed, whether it is as a listener, an advisor or a teammate. Tracy is truly valued for her expertise as a medical reviewer II in the skilled nursing facility line of business. Tara Smith, a senior provider education consultant, said, “Our team is phenomenal in working under pressure and Tracy shines like the diamond she is especially when there’s a need only she can provide.”
Associate of the Month — March
Pam Crisp
Pam Crisp is the March Associate of the Month because she consistently completes an impressive amount of work efficiently and accurately. As the training and quality assurance coordinator for the Part A Medical Review Department, Pam is always willing to take on extra tasks. If a provider has a question related to a specific line of business, Pam typically drops what she’s doing to research the topic and supply the provider with a satisfactory answer in the shortest amount of time possible. If she can’t answer the question, her knowledge of other teams and work processes enables her to find someone who can. Without hesitation, Pam is always willing to help the team meet its goals and she does it with a positive attitude.
Process Improvement of the Quarter
Provider Suspension Report
Team members: Sheila Bell, Kayce Coleman-Adkins, Mary Hamill, Denise Phillips, Shaunice Richardson, Jennifer Williamson
The Medicare Part A Post-Pay Audits team was recognized with the Process Improvement of the Quarter award for increasing the detail and quality of the weekly Provider Suspension Report they send to clinical staff. The previous version of the report included only one status category for providers. The new report is more comprehensive and includes all providers broken out by status: active, pending and suspended. It also indicates if new providers need to be added. The new process, which includes daily data updates by an analyst, ensures that the data is validated before it is sent to clinical staff. By providing clinical staff with more detailed information, they spend less time researching each provider’s status.
