Megan Gray, medical reviewer II, Data Strategy Department

Associate of the Month — July

Megan Gray

Division 28 has named Megan Gray, a medical reviewer II in the Data Strategy Department, the July Associate of the Month. Through her dedication and efficiency, she helped move over 300 providers through important review stages, ensuring their claims were reviewed quickly.

Megan’s wide-ranging knowledge of Medicare Part A, Part B, and Home Health and Hospice enhances her ability to switch between tasks and help wherever needed. She also took the lead in updating important work instructions to ensure everything completed according to guidelines. Megan is often the first to volunteer for new challenges, showing her reliability and strong work ethic. Her colleagues respect her and appreciate her willingness to help the department achieve its quality objectives.

Jessica Brewer, senior medical reviewer, Medical Review Part B

Associate of the Month — August

Jessica Brewer

Jessica Brewer has been recognized as the August Associate of the Month. As a senior medical reviewer in the Medical Review Part B Department, she plays a vital role in explaining the medical review process to both providers and staff. Jessica ensures that all metrics are met by checking each reviewer's daily workload and following the aging claims report multiple times a day. She is also responsible for sending daily workload assignments and addressing any review issues that arise. Jessica's efforts in maintaining communication and implementing process improvements make her a trusted and essential member of the team.

Richard Murphy, accounting technician III, Provider Audit

Associate of the Month — September

Richard Murphy

Recognized for his positive and professional communication with providers, Richard Murphy, an accounting technician III in Provider Audit, is the September Associate of the Month. During his first year with Palmetto GBA, Richard has demonstrated significant growth as both a preparer and reviewer.
In October, Richard took on the supervisory role for some important reviews and successfully tackled a complex task that was new to him. His commitment to listening and asking insightful questions contributed significantly to his success.

Karen Warren, medical coding specialist, Medical Review Medicare Part A

Coach of the Quarter

Karen Warren

Named the Coach of the Quarter, Karen Warren, a medical coding specialist in Medical Review Medicare Part A, is always willing to help and train others with her expert knowledge of coding. Karen makes learning about coding fun and engaging. Her encouragement has inspired many, including one of her trainees who is now pursuing coding certification outside of work, thanks to Karen's guidance. When she discovered that a trainee was taking coding classes, she generously spent her own money to provide them with coding textbooks, even though these books can be quite expensive. Her thoughtful gesture is just one example of her wonderful character and dedication as a trainer.