Team of the Quarter – CBIC Provider Outreach and Education

The Provider Outreach and Education team is organized to optimize results. The team consists of many subject matter experts with over 50 years of combined experience in the areas of training, training development, project management, business analysis, and provider education. The team members work both independently and collectively to educate suppliers, manage CBIC projects and train internal staff. This team has contributed to multiple process improvements over the last year and continues to exceed internal and performance metrics by implementing checks and balances when submitting reports and resolving telephone and written inquires. This team embodies the Team of the Quarter and we are excited to see what they do in 2022.

Team members: Phabian Barrett, LeRicko Benson, Elaine Hensley, Vinsetta Montgomery, and Melissa Washington

Process Improvement of the Quarter – Competitive Bidding Implementation Contractor Helpdesk Report Printing and Storage Process 

The Competitive Bidding Implementation Contractor (CBIC) Helpdesk Team is no stranger to printing documents. Each week and month, quality scorecard reports are printed and saved as hard copies. This process, over time, has consumed a significant amount of space, paper, and printer ink. The CBIC Helpdesk Team knew there had to be an easier, more sustainable way of organizing, saving, and accessing these files. After deliberation of ways to accomplish this task, the team decided to move the process to electronic files on a secure drive, eliminating the need to print these types of documents. This new process improvement will reduce cost and is environmentally friendly.

Team Members: LeRicko Benson, Shontavia Bladen, Robin Key, Katherine Mayo, and DeAaron McGlockling

July Associate of the Month: Kadayha Graham

Kadayha Graham, a Data Preparation II Technician, has been with Palmetto GBA for almost three years. Kadayha has a strong work ethic, a willingness to help others, and is an accomplished team player on the Central Data Preparation team. Kadayha has taken the initiative to learn different methods to prepare different application processes for the central team to meet timeliness standards. She has received multiple recognitions from suppliers and verbal accolades for the exceptional customer service she provides in helping suppliers with questions concerning the process of their applications. Kadayha has received an outstanding 100% timeliness score for the last three months of processing standalone documents.

August Associate of the Month: Pamela Jones

Pamela Jones, a document control clerk with over 25 years with Palmetto GBA, maintains a very strong work ethic and displays it daily with her accountability and urgency in her tasks. She is a member of the Center for Program Integrity (CPI) committee and consistently looks for more efficient ways to make our tasks beneficial to all. She welcomes anything that is asked of her, never complains, and always gets the job done on time and at the highest quality possible. Pamela is a true role model employee for Palmetto GBA.

September Associate of the Month: Vinsetta Montgomery 

Vinsetta Montgomery, a Senior Provider Relations Representative, has been with Palmetto GBA for over 20 years. She has contributed greatly to areas relevant to the contract monitoring component of supplier performance and provider outreach and education overall. She has created an internal scoreboard system for performing quality reviews on entries. In addition to her standard responsibilities, Vinsetta oversees the process for the monthly CBIC website audit. Vinsetta is focused on doing what is best for the company, her department, and her team, as she wants to see everyone achieve both their team and individual goals.