Team of the Quarter – Competitive Bidding Implementation Contractor Provider Outreach and Education

The Competitive Bidding Implementation Contractor (CBIC) Provider Enrollment and Education (POE) team is a hardworking and highly organized team that consistently achieves its goals. Recently, the team implemented a proactive plan to enhance internal work processes, which included holding regular team meetings to devise action plans and implementation measures. This resulted in significant improvements of current procedures and the creation of process improvements. The CBIC POE team is committed to providing outstanding customer service to both internal and external customers and continues to improve customer satisfaction by conducting audits and evaluations, regularly evaluating work processes, and verifying the accuracy of available resources. The team values feedback and takes a proactive approach to strengthen confidence and achieve trust. Over the past ten months, the team has implemented 13 process improvements, demonstrating their commitment to superior customer service. We are proud to name this team our Division 10 Team of the Quarter.

Team Members: Phabian Barrett, LeRicko Benson, Elaine Hensley, and Vinsetta Montgomery

Process Improvement of the Quarter – Streamline Vangent Misroutes Process

Before the process improvement, Jurisdictions J (JJ) and M (JM) Vangent misroutes had to be printed, batched, and indexed for record keeping. This process required multiple team members to be involved in every step. After the implementation of the new workflow, only one associate can print, send, and archive from the Vangent workflow. This improvement has increased efficiency, allowing the submitting associate to handle all the process steps and freeing up time for other team members to focus on other workflow tasks. We congratulate this team for being named our Division 10 Process Improvement of the Quarter.

Team Members: Terry Koumas, Carolyn Reames, and Bethany Warren

Associate of the Month (April) – Jason McEwen

Data Analyst II, Jason McEwen, has been a valuable member of the Program Improvement team for more than eight years. Jason's contributions to the Part A Appeals team have been significant, particularly in ensuring the timely completion of reports and meeting performance standards. Recently, he provided the team with accurate figures and percentages required to meet a crucial Jurisdictions J and CMS timeliness metric. Additionally, Jason has regularly assisted the Quality Assurance (QA) team and is currently collaborating with the Appeals team on a process improvement project to enhance monthly QA sampling processes. Jason is an exceptional team player who is always ready to lend a helping hand while ensuring that his work is of the highest quality. We are pleased to announce Jason as Division 10’s Associate of the Month.

Associate of the Month (May) – Stephanie Morehouse

Stephanie Morehouse has been a Project Administrator in the company for more than 32 years. She is recognized for her understanding, professionalism, and dedication to delivering quality work. Recently, she assisted a team member in understanding the recommendations from the Centers for Medicare and Medicaid (CMS) about Peer to Peer (P2P) review. Stephanie is also instrumental in ensuring that her department meets all the requirements of CMS directives. She provides specific monthly metrics for both internal and external stakeholders and accountable action input for one of Palmetto GBA’s strategic plan drivers. Stephanie has submitted seven process improvements and leads all audits for her team. We are delighted to announce Stephanie as Division 10 Associate of the Month.

always ready to lend a helping hand while ensuring that his work is of the highest quality. We are pleased to announce Jason as Division 10’s Associate of the Month.

Associate of the Month (June) – Gloria Lowe

Congratulations to Gloria Lowe, a Senior Quality Assurance Analyst at Palmetto GBA, for being named Associate of the Month. With 25 years of tenure at the company, Gloria is known for her exceptional customer service skills. She takes the time to ensure that she not only provides the correct answer but also makes sure it is understood. Gloria communicates openly and clearly with her team members, displaying a positive attitude and a willingness to work hard. Her efforts set a great example for her coworkers in the line of business and inspire them to assist as well. According to her team, “Gloria brings a true professionalism to the company and really cares about delivering quality work. She strives to integrate an understanding of the big picture strategy and structure for the department." Well done, Gloria!