Happenings

Division 10 recognizes associates for exemplary work in the fourth quarter of 2020

Determination and collaboration showcases our Coach of the Quarter

Antonette Moore Coach of the QuarterAntonette (Toni) Moore, a Coordinator with the Quality Assurance (QA) team, has been a crucial part of this department for many years. Her determination and collaborative approach has led to significant positive impacts on the teams’ performances and goals. Even when there are heavy workloads and tight deadlines, Antonette always lends a helping hand and is there for her teammates as a counselor and cheerleader.

With 40+ years already under her belt with Palmetto GBA, we're excited to announce Antonette (Toni) Moore as Coach of the Quarter.


Increasing Productivity, Efficiency and Innovation

In previous rounds of competitive bidding, communication to suppliers consisted of labor-intensive processes. That is until the Competitive Bidding Implementation Contractor (CBIC) team decided to improve this method by using a new system called “Connexion."

Pre-implementation of this system involved multiple levels of review for each notice, then when letters were recreated, the process would have to be performed again. With Connexion, these notices are delivered online eliminating the need for printing and mailing costs. This has led to a significant reduction of quality assurance (QA) hours. For their excellence in innovation, productivity, and efficiency, this team is recognized for the Process Improvement of the Quarter!

Team Members:
LeRicko Benson, Cassandra Bowman, Cindy Dreher, Lawrence Hammond, Elaine Hensley, Robin Key and Arthur Yon


Associates of the Month

Jennifer Hair Associate of the Month OctoberOctober – Jennifer Hair
Jennifer Hair, a Communications Specialist I, is a member of the Competitive Bidding Implementation Contractor (CBIC) team who helped with the recent release of contract offers and special payment amounts. Helping create a new and improved system requires adaptability and patience. Jennifer has taken on this task with a great deal of confidence, demonstrating flexibility and focus despite multiple change requests. Jennifer’s hard work has led to a successful rollout of Palmetto GBA’s CBIC Phase V Materials.

Jennifer is a team player, excellent collaborator and always focuses on the goals and achievements to better her team and herself.

December– Christopher Guiler
Chris Guiler Associate of the Month DecemberChristopher Guiler, a Training Specialist I, helps instruct classes on global new hire training. Chris’ efforts led to the creation and implementation of training materials for all Review Choice Demonstration (RCD) team classes. He's not only constantly striving to assist his team by taking on additional coaching to ensure that trainees are ready to start, but also makes sure to save time for self-improvement, where he leads classroom training hours for 2020.

Chris is continually looking for new ways to improve workflows and documentation and in addition to increasing effective and efficient operations.