Palmetto GBA employees come together to streamline monthly reporting process

Our day-to-day operations see a lot of data transferred among different departments. That data often must be formatted and delivered in specific formats, depending on the recipients. These requirements are why it is such an accomplishment when Palmetto GBA employees find ways to automate processes while maintaining accuracy.

The National Supplier Clearinghouse (NSC) is required by the Centers for Medicare and Medicaid Services (CMS) to provide monthly reports showing all work that has been received, completed or is pending. Historically, the process involved the NSC retrieving a spreadsheet from the drilldown tool that would then be sent to the Medicare Statistical Analysis Department (MSAD) to compile the data needed for reporting. Next, the data was manually transferred to the CMS Monthly Production Report spreadsheet with manual calculations to complete the report.

To improve the process, a group of employees collaborated to find a way to automate this process to reduce the amount of time it takes to complete the CMS Monthly Production Report. The team created formulas building them into the monthly report spreadsheet to streamline the data entry and calculation processes. Once the data is entered into the first section of the spreadsheet, it now autopopulates the remaining two sections of the report. The implementation of this process improvement not only saves time in completing the monthly report but also reduces the potential for errors and eliminates the need to enter the same information multiple times in a single report. This clever implementation improved the way monthly reports are completed and earned this group the Division 10 Process Improvement of the Quarter.

Team Members

Rosslyn Berry, Tameka Harris, Michael Jones, Tanya Mattingly

Support team members divide and conquer to tackle project for CMS

The National Supplier Clearinghouse (NSC) Support Team consistently exceeds departmental quality objectives and has earned a reputation for being dependable and flexible.

The team was recently tasked by the Centers for Medicare and Medicaid Services (CMS) to print and mail nearly 700 letters within a four-day period. Each team member focused on their delegated tasks and maintained an open line of communication to ensure the project was completed in a timely and accurate manner, despite challenges such as receiving incomplete information.

The NSC Support Team embodied the idea of teamwork to complete the request from CMS in a short amount of time while also fulfilling their everyday duties earning this team the Division 10 Team of the Quarter.

Team Members

Audrey Anderson, Rosslyn Berry, Michael Jones, Tanya Mattingly, Shavonne Murphy, Brandy Olivis

Associates of the Month

Myrtle Hayes (August)

Myrtle Hayes, Document Control Clerk, continually finds ways to make her area run more efficiently all while maintaining an upbeat attitude. She has become a go-to team member for information and is eager to share her knowledge and expertise. She has contributed to 11 process improvements and consistently goes above and beyond to ensure her team’s success.

Shavonne Murphy (September)

Shavonne Murphy, Business Test Analyst, has made an impact on her team through her willingness to help train associates in addition to her regular duties. She consistently meets or exceeds company standards. Shavonne’s positive attitude and willingness to assist her team members has made her invaluable to the National Supplier Clearinghouse (NSC) Support Team. She is a team player who encourages others and offers constructive feedback.