Yakima Hudson, Customer Service Advocate II

Associate of the Month – July 2023

Yakima Hudson 

Division 10 named Yakima Hudson Associate of the Month for July for her noteworthy contributions to the Competitive Bidding Implementation Contractor (CBIC) department. As a dedicated customer service advocate (CSA II), she monitors echats and answers incoming calls for the helpdesk, consistently providing excellent customer service and high-quality work. Yakima has maintained 100 percent quality scores for Privacy Act, knowledge skills and customer skills throughout 2023, which earned her a certificate of excellence for the first and second quarters of 2023 from Quality Assurance. She also completes special projects and makes outgoing calls to suppliers when requested by CMS. A dependable team player, Yakima is a valued contributor to the department and its quality improvement process.

Pam Willis, Project Administrator

Associate of the Month – August 2023

Pam Willis

Pam Willis, a project administrator for the Change Management Organization (CMO), is Division 10’s Associate of the Month for August. Selected for her solid work ethic, dependability and insight, Pam has been an invaluable asset for both the CMO and Palmetto GBA.

While Pam’s primary focus is final change requests, technical direction letters and draft technical direction letters, she is always willing to make time to collaborate with team members to ensure correct procedure is followed. Using her 21 years of experience at Palmetto GBA, Pam coordinates with management and her colleagues to gather the required information to close Quality Management System tasks. Demonstrating her commitment to excellence, Pam responds almost immediately to internal and external customer inquiries with accurate information. When she needs to track down an answer, she knows who to contact and gets the information to the customer in a timely fashion.

Associate of the Month – September 2023

Thomasina Dixon

Thomasina Dixon is being celebrated as the Division 10 Associate of the Month for September because of her dedication to providing superior customer service to our providers during the enrollment process. She takes the time to ensure providers understand the process and what they can expect moving forward. In addition to her primary responsibilities as a data prep tech II for the National Provider Enrollment West contract, Thomasina has taken on the important task of training new associates to complete the prescreening process. She put together the training materials, scheduled the sessions, completed the follow-up assessments and makes herself available to answer questions. Thomasina is described as a jewel who goes above and beyond to assist those who need a helping hand.