Coach of the Quarter

Sharon Wood

Sharon Wood served as the sole Lead Auditor through 2025. She provided steady leadership and guidance to the team, mentoring five auditors during this period. Sharon generously shared her knowledge and extensive experience to help associates grow professionally and excel in their roles. She strengthened their understanding of processes while supporting increases in productivity. Sharon consistently made herself available to assist every team member, demonstrating exceptional dedication to both team development and overall success.

Team of the Quarter

System for Tracking Audit and Reimbursement (STAR) Support Team

Team Members: Gene Barnette, Kathie Dillon, Michael Hayes, Tonya Parker, Soni Rai, Angela R. Smith and Charles Wilkes

The STAR Support Team plays a vital role in ensuring the accuracy and timeliness of all entries into the tracking system. This group is responsible for the entry of reopening and appeal requests for both the Jurisdiction J and Jurisdiction M contracts, as well as submitting all STAR updates needed for the corresponding appeals teams. When the team experienced an increase in their workload, they quickly developed an effective plan to manage the higher volume. Their collaboration and prompt response ensured the workload was completed on time and with the expected high-quality standard. The STAR Support Team’s commitment to precision, teamwork and timely processing makes them an essential part of Palmetto GBA’s operational success.

Process Improvement of the Quarter

Improved Field Identification on Organ Procurement Organization (OPO) Desk Reviews

Team Members: Hannah Cofer, Monte Handley, Calin Jackson, Julie Moses and Samuel Spraybery

The team identified an issue in the OPO Desk Review Template involving the selection of the “audit scope.” Because the dropdown menu was not visible unless the cell was actively selected, it was easily overlooked. The auditors determined that a simple adjustment would resolve the issue. They updated the template format by highlighting the field in yellow, ensuring visibility. Auditors must complete all yellow‑highlighted fields in the template. With this improvement, auditors can now clearly recognize the field while signing or completing the exception tab, helping ensure greater accuracy and consistency across reviews.