Happenings
Celebrating Division 10's Fourth Quarter Outstanding Associates
November Associate of the Month
Since joining the Competitive Bidding Implementation Contractor (CBIC) Department in the fall of 2023, Katie Ocasio has proven an efficient, effective communication specialist. She was named the Division 10 November Associate of the Month for her exceptional ability to learn the business quickly, apply the knowledge and even offer suggestions for process improvements. Katie identified and contributed to a process improvement that created an archive of government-approved education materials that will eliminate hours of searching and document loss. Katie has been praised for efficiently drafting and refining education materials and workflow schedules that consistently met or exceeded departmental quality objectives. Her commitment to teamwork extends to other departments by being responsive and working to build a strong foundation of trust.
December Associate of the Month
Chris Zambounis, supplier contracting analyst in CBIC, is known for providing outstanding customer service. He is the December Associate of the Month because he created an internal quality assurance measure that ensures everyone’s work is cross-checked for quality before it leaves the department. Chris also contributed to several other process improvement initiatives during the last quarter of the year. A real team player, Chris is valued by his coworkers for his willingness to help others and the team succeed.
Process Improvement of the Quarter
Code Added for New Entries
The Process Improvement of the Quarter is the addition of a selectable code to identify new entries in a database. The improvement was created by a team of four in Provider Outreach and Education. Prior to the addition, a person creating a new entry had to remember to type a specific code in a field so that it could be recalled later during a search for new entries. Prior to this code addition, it would take about 10 minutes to search for an entry that didn’t have the code entered manually when it was created. Over the period of a year, this improvement could potentially save more than 158 hours of work and nearly $4,600.
Team members: Phabian Barrett, LeRicko Benson, Elaine Hensley, Vinsetta Montgomery
