Happenings - Palmetto GBA

2019 Annual Award winners find better ways to work while supporting colleagues

Palmetto GBA had much to celebrate in 2019, including our exceptional employees who went above and beyond to support their colleagues and elevate the company.

Taking the lead: Learning how to serve communities through Leadership Columbia

Palmetto GBA's Donna Salais and Marlena Harris share their experience with the Leadership Columbia program.

Manager of the Quarter: Joe Roof recognized for leadership in Customer Experience initiative

Joe Roof, director of program improvement, is a driving force behind the success of our Customer Experience initiative. In recognition of his efforts, Roof has been named manager of the quarter.

Aspiring Leaders Management Training Program

Palmetto GBA launches pilot training program

Palmetto GBA awarded 5-year CSFES contract

Since 1998, Palmetto GBA has served as the national Customer Service Support Center (CSSC), which was recompeted as the Customer Support Front End System (CSFES) in 2019. Palmetto GBA once again was awarded a five-year contract. Included in this contract is a technical support help desk that provides an excellent customer experience to all Medicare Advantage, Prescription Drug and Medicare-Medicaid plans.